FAQ
Shipping & Delivery
How long does it take for my order to be processed and shipped?
Standard shipping: 3-5 business days
Express shipping: 1-3 business days
Shipping is free for orders over 100€. Processing and shipping times may vary depending on the items you've ordered and the shipping method selected. You can find an estimated timeline for your order at checkout. We ship with DHL.
How can I track my package and receive updates on its delivery status?
Once your package has shipped, you can track it with the tracking number that we'll provide you.
Can I change the shipping address after I have placed the order?
If you need to change the shipping address after placing your order, please contact us as soon as possible. We'll do our best to accommodate your request, but it may depend on the stage of the shipping process and the policies of our shipping carriers.
Returns
How can I return a product?
We understand that sometimes a product may not be the perfect fit. As a small business, we value your feedback and want to learn more about your experience with our product. Please share your thoughts on why you decided to return it via our contact form here.
Our Products
Is your packaging eco-friendly?
Yes, we're committed to reducing our environmental impact and have taken steps to ensure that our packaging is eco-friendly. We use recyclable and biodegradable materials whenever possible, and we're constantly looking for ways to improve our sustainability practices.
Are your products ethically made?
Yes, we're committed to ethical manufacturing practices and strive to ensure that all of our products are made under fair and safe working conditions. All our products are made from 100% organic cotton and are Oeko-Tex® Standard 100 certified.